Refund policy

2. Conditions for Returns

To be eligible for a return:

Please contact us within 14 days of receiving your order.
The product should be unused and in its original condition, where applicable.
Original packaging, accessories, tags, manuals, and other included items should be retained where applicable.
You may be asked to provide clear photographs or a video showing the issue.
We may request additional information to verify the problem.

Certain products may have specific hygiene, safety, customization, or product-specific restrictions. Any such restrictions will be clearly mentioned on the relevant product page.

3. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives damaged or defective, contact us at:

Email: nuxamart@gmail.com

Please include:

Your order number
Your name
A description of the problem
Clear photographs of the product
A clear photograph of the packaging, if relevant
A short video demonstrating the issue, if requested

Once we review the information, we will determine whether the order qualifies for a replacement, return, refund, or another appropriate resolution.

4. Wrong Product Received

If we send you the wrong product, variant, color, or size, please contact us within 14 days of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution at no additional cost to you.

5. Change-of-Mind Returns

Unless a product page specifically states otherwise, NuxaMart does not guarantee returns solely because a customer has changed their mind, selected the wrong product, or no longer wants the item.

Where a voluntary return is offered for a particular product, the applicable product-page return terms will apply.

This does not affect your rights regarding products that are defective, damaged, incorrect, materially different from their description, or otherwise covered by applicable consumer law.

6. Refunds

If your refund is approved, we will initiate the refund to the original payment method, where technically possible.

Refund processing time may vary depending on the payment provider, bank, or payment method used.

Once NuxaMart initiates the refund, the time taken for the amount to appear in your account is generally controlled by the relevant payment provider or bank.

For Cash on Delivery orders, where applicable, we may request valid bank-account or UPI details to process an approved refund.

7. Return Shipping

If the return is required because:

the product is defective,
the product arrived damaged,
the wrong product was sent, or
the product is materially different from what was advertised,

NuxaMart will provide an appropriate return/replacement solution and, where applicable, bear the reasonable return shipping cost.

For any voluntary return specifically offered by NuxaMart, the applicable product or order terms will explain who is responsible for return shipping.

8. Exchanges & Replacements

Where possible, NuxaMart may offer a replacement instead of a refund for eligible products.

Replacement availability depends on stock.

If the same product or variant is unavailable, we may offer a refund or another suitable resolution.

9. Orders Returned Because of Failed Delivery

If an order is returned to us because of:

an incorrect or incomplete address,
repeated refusal to accept delivery,
failure to respond to delivery attempts, or
other circumstances attributable to the customer,

please contact us at nuxamart@gmail.com.

Any refund or re-shipment will be handled based on the circumstances of the order and applicable shipping/return costs.

10. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that are:

personalized or customized,
perishable,
opened or used hygiene-sensitive products where return is restricted,
damaged after delivery through customer misuse,
missing essential components due to customer handling, or
specifically identified as non-returnable on the product page.

Any applicable non-returnable condition will be disclosed before purchase.

11. Products Damaged Through Misuse

NuxaMart is not responsible for damage caused after delivery by:

improper use,
misuse,
accidents,
unauthorized modifications,
failure to follow product instructions, or
normal wear and tear,

except where applicable law provides otherwise.

12. How to Request a Return or Refund

To request a return, replacement, or refund, email:

nuxamart@gmail.com

Use the subject line:

Return/Refund Request – Order #[Your Order Number]

Please provide your order number, contact details, reason for the request, and supporting photographs/videos where applicable.

Our support team will review your request and respond with the next steps.

13. Fraudulent or Abusive Claims

NuxaMart reserves the right to investigate suspicious or repeated refund/return claims.

We may request reasonable evidence to verify a claim, including photographs, videos, delivery information, or other relevant details.

This section does not limit any consumer rights available under applicable law.

14. Legal Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.

NuxaMart will comply with applicable consumer-protection and e-commerce requirements.