Shipping policy

1. Shipping Availability

We currently offer shipping across India, subject to courier availability and serviceability.

Some remote or restricted locations may have limited delivery availability. If your location is not serviceable, we will contact you regarding the available options for your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, promotional periods, holidays, or unusually high order volumes, processing may take additional time.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

3–7 business days

Delivery times can vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our reasonable control.

The delivery timeframe is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, NuxaMart may offer:

Free shipping promotions.
Discounted shipping.
Product-specific shipping offers.

Any applicable shipping offer will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the courier receives the package.

You can use the provided tracking information to monitor the progress of your shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Please ensure that someone is available at the delivery address to receive the package.

If the courier is unable to deliver the order because of an incorrect address, unreachable phone number, repeated refusal, or failure to accept the package, the shipment may be returned to us.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Full name.
Complete delivery address.
Apartment/house number.
Street/locality.
City.
State.
PIN code.
Valid phone number.

If you notice an error in your shipping information, contact us as soon as possible at:

nuxamart@gmail.com

We will try to update the information before the order is dispatched. Once an order has been shipped, changes may not be possible.

8. Delayed Orders

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to:

Courier or logistics issues.
Weather conditions.
Public holidays.
High order volumes.
Transportation disruptions.
Incorrect address information.
Natural events.
Government or regulatory restrictions.
Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us at nuxamart@gmail.com with your order number.

9. Lost or Missing Packages

If tracking shows that your package has been delivered but you have not received it, please contact us as soon as possible.

We may contact the courier company to investigate the delivery status.

Please provide your order number and any relevant delivery information so we can assist you.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of:

The outer packaging.
Shipping label.
Damaged product.
Internal packaging.

For damaged or defective products, please also review our Return & Refund Policy.

11. Multiple Products in One Order

If you purchase multiple products, your order may occasionally be shipped in separate packages depending on product availability, warehouse location, or logistics arrangements.

You may therefore receive different items from the same order at different times.

12. Cash on Delivery

Cash on Delivery may be available for selected products and locations.

For Cash on Delivery orders, payment must be made to the authorized delivery partner at the time of delivery.

NuxaMart may contact you to confirm your Cash on Delivery order before dispatch.

13. Refused or Failed Deliveries

If an order is refused or cannot be delivered because of circumstances attributable to the customer, including an incorrect address or repeated failure to accept delivery, the order may be returned to us.

Any refund or re-shipment will be handled according to the circumstances of the order and our Return & Refund Policy.

14. Shipping Restrictions

Certain products may have specific shipping restrictions due to their nature, size, weight, or applicable transportation requirements.

If a product cannot be delivered to your location, we will contact you regarding the available options.

15. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

NuxaMart
Email: nuxamart@gmail.com

When contacting us about an order, please include your order number so we can assist you more quickly.

NuxaMart — Reliable shopping, delivered to your doorstep.