Terms of service

1. About NuxaMart

NuxaMart operates an online retail store offering a variety of products to customers in India.

Contact Email: nuxamart@gmail.com

2. Use of Our Website

You agree to use the NuxaMart website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the website's security or operation.

  • Copy, reproduce, or distribute website content without permission.

  • Use automated systems to access or collect information from the website without authorization.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product measurements may have reasonable manufacturing variations.

  • Packaging and product appearance may occasionally differ from website images.

  • Product specifications may change where permitted by the manufacturer or supplier.

We do not guarantee that every product image or description will be completely identical to the physical product.

Where a product has specific specifications, instructions, limitations, or warnings, customers should review them before purchase and use the product according to the manufacturer's instructions.

4. Pricing

All product prices displayed on NuxaMart are shown in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, or offers at any time.

A price change will not affect an order that has already been successfully accepted and confirmed, except where permitted by applicable law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order is not necessarily considered accepted merely because you received an order acknowledgement.

We reserve the right to cancel or decline an order in reasonable circumstances, including:

  • Product availability issues.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect customer information.

  • Delivery limitations.

  • Technical or system errors.

  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will provide an applicable refund according to our refund process.

6. Payment

We may offer different payment methods, including online payment methods and Cash on Delivery where available.

Payment information is processed through the relevant payment provider. NuxaMart does not intentionally retain complete payment-card information on its own systems unless required and lawfully permitted.

You agree to provide accurate billing and payment information.

7. Cash on Delivery

Cash on Delivery may be available only for selected locations, products, and orders.

We may contact customers to verify Cash on Delivery orders before dispatch.

Repeated refusal of confirmed orders, fraudulent orders, or misuse of Cash on Delivery may result in restrictions on future Cash on Delivery purchases.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on the website or communicated to you.

Delivery times may vary due to:

  • Location.

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Operational issues.

  • High order volumes.

  • Incorrect or incomplete address information.

  • Events beyond our reasonable control.

Delivery estimates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing accurate shipping information.

9. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

By purchasing from NuxaMart, you agree to review and follow the applicable return and refund requirements.

Nothing in our policies is intended to remove or restrict rights available to consumers under applicable Indian law.

10. Promotions and Discounts

NuxaMart may offer promotional discounts, coupon codes, limited-time offers, bundle offers, or other promotional campaigns.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promotional codes may have expiry dates.

  • Some products may be excluded from promotions.

  • We may change or discontinue promotions at any time.

Any specific promotional terms displayed with an offer will apply to that offer.

11. Intellectual Property

All content available on the NuxaMart website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Text

  • Videos

  • Icons

  • Layouts

may be owned by or licensed to NuxaMart or its respective content providers.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services such as:

  • Payment processors.

  • Shipping and logistics providers.

  • Analytics services.

  • Advertising platforms.

  • Technology providers.

Third-party services may have their own terms and privacy policies.

NuxaMart is not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law.

13. User Information

When you place an order or interact with our website, you may provide information such as your name, phone number, email address, billing information, and delivery address.

We handle personal information in accordance with our Privacy Policy and applicable data-protection laws.

Please ensure that the information you provide is accurate and up to date.

14. Prohibited Activities

You agree not to use NuxaMart to:

  • Commit or facilitate fraud.

  • Violate applicable laws.

  • Attempt unauthorized access to our systems.

  • Introduce malicious software.

  • Interfere with website operations.

  • Misrepresent your identity.

  • Abuse promotional offers.

  • Submit fraudulent orders or refund claims.

  • Collect information about other users without authorization.

We may take appropriate action where prohibited activity is identified.

15. Website Availability

We aim to keep the NuxaMart website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from technical errors.

  • Free from viruses or other harmful components.

  • Completely accurate or up to date.

The website may occasionally be unavailable due to maintenance, technical problems, upgrades, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, NuxaMart will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law, including applicable consumer-protection rights.

17. Product Use and Safety

Customers are responsible for using products according to the instructions, warnings, specifications, and intended purpose provided with the product.

NuxaMart is not responsible for damage resulting from improper use, misuse, unauthorized modification, or failure to follow applicable instructions, except where liability cannot legally be excluded.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, legal requirements, or website operations.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts or authorities having jurisdiction under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Contact Us

If you have questions regarding these Terms of Service, please contact us:

NuxaMart
Email: nuxamart@gmail.com

We are committed to providing a transparent and reliable shopping experience for our customers.

NuxaMart — Simple shopping. Better everyday choices.